Customer Enabling Advisor - 6 months

Westward Housing Group; Highweek; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Leave 26 days + BH

Work from home setup

Healthcare plan

Pension matched up to 10% of salary

Refer a friend £250

Recognition awards

Training opportunities

Job summary

Westward Housing Group is seeking a Customer Enabling Advisor to join our busy team on a fixed term contract until January 2027. This homeworking role requires resilience, empathy and a proactive approach to resolving customer issues.

You will work with Outlook, Word and Excel, have strong IT skills, and experience in fast-paced customer service. Knowledge of GDPR and data protection, and excellent communication with diverse customers, are essential.

Qualifications

• Experience in a fast-paced customer service environment.
• Knowledge of GDPR and data protection.
• Excellent communication skills with diverse needs.

Skills

Outlook

Word

Excel

IT skills

Customer service

GDPR

Communication

Job description

Customer Enabling Advisor

Homeworker with designated office in Newton Abbot

36.25 hours per week

Fixed term contract until January 2027

£26,325 per annum

We are looking for a Customer Enabling Advisor who has the resilience, empathy, calming nature and who is prepared to go the extra mile to resolve a problem, to come and join our busy team on a fixed term contract until January 2027.

Is this you?

• Ability to proficiently use Microsoft Outlook, Word and Excel
• Strong IT skills able to adapt and learn new software systems
• Experience working in a fast paced customer service environment
• Knowledge of GDPR and data protection
• Excellent communication skills with ability to confidently communicate effectively with people with different needs

The benefits of working for Westward include:

• A competitive annual salary of £26,325 per annum
• 26 days annual leave + Bank Holidays
• Work from home setup
• Employee Healthcare plan with retail discount scheme
• Company pension scheme with matched contributions up to 10% of salary
• £250 refer a friend scheme
• Colleague and Team Recognition Awards
• Training opportunities

Closing date: 10th September 2026

Interview date: Week commencing 21st September 2026

We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.