Customer Services Advisor

Taking Care; Exeter; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Hybrid Working

34 days holiday (pro rata)

Life Insurance

Medical Insurance Lite

Wellness Programmes

Long Service Awards

Discount Scheme

On-site Parking

Casual dress

Cycle to Work Scheme

Learning and Development Opportunities

Job summary

Taking Care is recruiting a part-time Customer Services Advisor in Exeter to handle inbound calls and support personal alarm customers. You will manage contracts, installations, repairs, and account queries with a calm and friendly approach.

The role emphasises empathy, problem solving, and excellent organisational skills within a busy team. Hybrid working is possible after probation, with a benefits package and development opportunities.

Qualifications

• Experience in customer service environments and handling customer queries.
• Calm, empathetic demeanour with strong listening skills.
• Able to work independently and as part of a team with attention to detail.

Responsibilities

• Handle inbound customer calls and serve as point of contact for personal alarm queries, repairs, and changes.
• Record notes, keep records up to date, and process payments and invoices.
• Provide administrative support to the Customer Services Manager and contribute to continuous improvement.

Skills

Customer service

Call centre

Organisation

Teamwork

Multitasking

Communication

Tools

Microsoft Office

Job description

Join a Team That Makes a Difference Every Day

Are you Enthusiastic, Motivated, Caring, and Keen to Learn?

Customer Services Advisor

Location: Exeter

Contract: 21 hours, working 9-5 on a Monday, Tuesday and Friday.

Taking Care provides 24/7 support to over 120,000 people through our personal alarm service, helping individuals live confidently and stay in the homes they love. Our goal is to be the trusted source for products, services, information, and advice that our customers need to take care of life’s essentials.

We are seeking a part-time Customer Service Advisor to join our friendly Customer Services Team. Your primary role will be to handle inbound customer calls and serve as a point of contact for personal alarm queries, complaints, repairs, and contact changes. Daily tasks will include preparing documents and information for new contracts, managing ‘no longer required’ alarms, re-installations, office orders, and customer account queries.

This position is ideal for someone with customer service experience and excellent interpersonal skills. A calm, patient, reassuring demeanour is essential, along with strong listening skills and the ability to solve problems efficiently.

What does a day in the life of our Customer Services Advisor look like?

Every day is different, and we need someone who can adapt to changing situations and multitask effectively.

Typical daily responsibilities include:

• - Answering all Customer Service calls according to policy and procedure.
• - Accurately recording notes from customer calls.
• - Using various systems to keep records up to date.
• - Handling inbound and outbound calls.
• - Ensuring confidentiality, security of information, and data protection.
• - Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
• - Processing repairs, replacements, credits, invoices, and payments for customers.
• - Communicating with external agencies when required.

We value the development and training of our team members. To perform the role of Customer Service Advisor, you will need the following skills and experience:

Skills and Experience:

• - Previous call centre experience is desired but not essential
• - Experience in Customer Service environment.
• - Excellent organisational and interpersonal skills.
• - A calm, empathetic, and caring nature.
• - Ability to work independently and as part of a team.
• - Strong attention to detail.
• - Proficiency with Microsoft Office packages.
• - You enjoy a fast-paced environment and are at your best when demand is high, confidently handling busy periods while maintaining exceptional service.

We offer fantastic benefits including:

• - 34 days holiday (pro rata), inclusive of Bank Holidays and your birthday off!
• - Opportunity to participate in Shareplan.
• - Life Insurance and Medical Insurance Lite.
• - Wellness Programmes.
• - Long Service Awards, Discount Scheme, On-site Parking, and Casual dress.
• - Cycle to Work Scheme.
• - Learning and Development Opportunities.
• - Hybrid Working – There may be the opportunity to work from home on some shifts once you have passed the six months’ probation satisfactorily.

At Taking Care, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers.

Closing date: 31st August 2026

What we offer

• 34 days holiday which is inclusive of bank holidaysand your birthday off!
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme
• Learning and Development Opportunities
• Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months service.

Interview ID Requirements

If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening. This may include a valid passport, birth certificate, driving license and/or proof of address. Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.

Linhay HouseLinhay Business ParkAshburtonDevonTQ13 7UPUnited Kingdom