Customer Enabling Advisor

Hollybank Trustees Ltd; Highweek; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Work from home

Healthcare plan

Pension scheme

Refer a friend £250

Job summary

Westward is seeking a Customer Enabling Advisor on a 12 month fixed term contract to cover maternity leave. The role is homeworker with a designated office in Newton Abbot, working 36.25 hours per week and earning £26,325 per annum.

You will resolve customer queries about repairs, tenancy/estate management, rent payments, or updating personal information via phone, email, or SMS, with monthly meetings in Newton Abbot.

Qualifications

• Ability to proficiently use Microsoft Outlook, Word and Excel
• Strong IT skills able to adapt and learn new software systems
• Experience working in a fast paced customer service environment
• Knowledge of GDPR and data protection
• Excellent communication skills with ability to confidently communicate effectively with people with different needs

Skills

Customer service

Communication

GDPR knowledge

IT skills

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Homeworker with designated office in Newton Abbot

36.25 hours per week

12 month fixed term contract

£26,325 per annum

We are looking for a Customer Enabling Advisor who has the resilience, empathy, calming nature and who is prepared to go the extra mile to resolve a problem, to come and join our busy team on a 12 month fixed term contract covering maternity leave.

You will be communicating with our customers using various digital methods (phone, email and occasionally SMS) about their properties. This may include repairs, property inspections, tenancy/estate management related queries, rent payments or updating personal information.

You will be required to attend the Newton Abbot office for monthly team meetings and training, so the successful candidate will need to have a manageable travelling distance to Newton Abbot. Full in-house training will be provided, we are looking for advisors who are passionate about delivering an excellent service to our customers.

Is this you?

• Ability to proficiently use Microsoft Outlook, Word and Excel
• Strong IT skills able to adapt and learn new software systems
• Experience working in a fast paced customer service environment
• Knowledge of GDPR and data protection
• Excellent communication skills with ability to confidently communicate effectively with people with different needs

The benefits of working for Westward include:

• A competitive annual salary of £26,325 per annum
• 26 days annual leave + Bank Holidays
• Work from home setup
• Employee Healthcare plan with retail discount scheme
• Company pension scheme with matched contributions up to 10% of salary
• £250 refer a friend scheme
• Colleague and Team Recognition Awards
• Training opportunities

We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.