Customer Support Adviser (Permanent, 22 hours per week)

Selwood Housing; Trowbridge; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Flexible working opportunities

Ongoing training and development

Supportive team environment

Job summary

Selwood Housing is seeking a part-time Customer Support Adviser to help customers across multiple channels, delivering timely solutions and a friendly, professional experience. You’ll be the first point of contact, guiding customers to the right outcome and ensuring high standards of service.

Join a supportive team committed to making a positive difference. The role offers flexibility and opportunities to develop in a not-for-profit housing organisation with a strong local presence in the

Qualifications

• Literacy and numeracy to Grade 4/C in English and Maths or equivalent.

Responsibilities

• Be the first point of contact for customers across channels.
• Provide support and solutions for a wide range of enquiries.
• Arrange repairs and answer questions as needed.
• Welcome visitors at reception and assist as required.
• Take ownership of enquiries and pursue first-contact resolution.

Skills

Literacy & numeracy

Telephone etiquette

Customer service experience

Problem solving

Inclusion & respect

Education

Grade 4/C English & Maths

Tools

CRM systems

Job description

Because every customer deserves to feel heard.

We're looking for a Customer Support Adviser who is passionate about helping customers and making every interaction count. From the moment a customer reaches out, you'll be there to listen, support and guide them towards the right solution.

About the role

As a part-time Customer Support Advisor, you'll be the first point of contact for our customers, providing support and solutions across a wide range of enquiries. From arranging repairs and answering questions to welcoming visitors at reception, you'll play a key role in delivering an excellent customer experience.

Working as part of a busy and supportive team, you'll support customers through a variety of channels, take ownership of enquiries and strive to achieve first-contact resolution wherever possible. This is a varied role that's perfect for someone who enjoys helping people, solving problems and making a positive difference every day.

What we’re looking for:

We're looking for a customer-focused individual who shares our values and is passionate about delivering outstanding service and positive outcomes for our customers.

Customer Driven

You genuinely care about helping people and take pride in delivering a great customer experience. You listen, understand customers' needs and work proactively to find solutions.

Accountability

You take ownership of enquiries, following them through to resolution wherever possible. You're organised, reliable and committed to delivering a high standard of service.

You're keen to learn, grow and continuously improve. You embrace feedback, develop your knowledge and adapt to new processes, systems and ways of working.

Champion Communication

You communicate with confidence, empathy and professionalism. Whether speaking to customers, colleagues or partners, you build positive relationships and ensure people feel informed, valued and heard.

You’ll bring:

• A good standard of literacy and numeracy (minimum Grade 4/C in English and Maths or equivalent).
• An excellent telephone manner and strong communication skills.
• Experience delivering excellent service in a customer-focused environment.
• Experience using CRM systems and maintaining accurate customer records.
• A proactive approach to problem-solving and helping customers.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.

You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Flexible working opportunities
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.