Customer-Driven Sales Coordinator | Family-Run Growth

Fortiva Retail Credit; Bolton; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Health package

Friendly team

Owner-managed business

Job summary

Fortiva Retail Credit is seeking a personable Sales Coordinator to strengthen the North West England sales team of a family-run manufacturing business. You will manage leads, conduct discovery calls, issue quotations, maintain CRM records, and support handovers to the Project Manager while assisting outbound sales and marketing activities.

The role is full-time and permanent, offering a salary of £26,000–£30,000 DOE plus benefits and the opportunity to contribute to trusted customer

Qualifications

• Office-based, customer-facing experience.
• Excellent spoken and written communication skills.
• Strong organisation and time management.
• Attention to detail with quotations and customer data.

Responsibilities

• Act as the first point of contact for prospective customers across various channels.
• Conduct structured discovery calls to understand customer needs and qualify leads.
• Manage assigned leads, ensuring consistent follow-up and pipeline progression.
• Prepare and issue accurate quotations and supporting information.
• Maintain clean, complete, and current CRM records.
• Provide clear, accurate handovers to the Project Manager for confirmed orders.
• Support targeted outbound sales and marketing activities.
• Handle sales-stage questions or concerns constructively and escalate issues appropriately.

Skills

CRM experience

Customer-facing

Communication

Organisation

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Fortiva Retail Credit is seeking a personable Sales Coordinator to strengthen the North West England sales team of a family-run manufacturing business. You will manage leads, conduct discovery calls, issue quotations, maintain CRM records, and support handovers to the Project Manager while assisting outbound sales and marketing activities.

The role is full-time and permanent, offering a salary of £26,000–£30,000 DOE plus benefits and the opportunity to contribute to trusted customer