Sales Coordinator

Fortiva Retail Credit; Bolton; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Health package

Friendly team

Owner-managed business

Job summary

Fortiva Retail Credit is seeking a personable Sales Coordinator to strengthen the North West England sales team of a family-run manufacturing business. You will manage leads, conduct discovery calls, issue quotations, maintain CRM records, and support handovers to the Project Manager while assisting outbound sales and marketing activities.

The role is full-time and permanent, offering a salary of £26,000–£30,000 DOE plus benefits and the opportunity to contribute to trusted customer

Qualifications

• Office-based, customer-facing experience.
• Excellent spoken and written communication skills.
• Strong organisation and time management.
• Attention to detail with quotations and customer data.

Responsibilities

• Act as the first point of contact for prospective customers across various channels.
• Conduct structured discovery calls to understand customer needs and qualify leads.
• Manage assigned leads, ensuring consistent follow-up and pipeline progression.
• Prepare and issue accurate quotations and supporting information.
• Maintain clean, complete, and current CRM records.
• Provide clear, accurate handovers to the Project Manager for confirmed orders.
• Support targeted outbound sales and marketing activities.
• Handle sales-stage questions or concerns constructively and escalate issues appropriately.

Skills

CRM experience

Customer-facing

Communication

Organisation

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Sales Coordinator – North West England

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Full-Time – Permanent – £26,000 - £30,000 DOE plus Benefits

• Are you passionate about building meaningful customer relationships and contributing to business growth?
• Do you have a knack for managing sales pipelines and delivering exceptional customer service?
• Ready to join a close-knit, family-run business that values trust, respect, and continuous improvement?

A highly personable Sales Coordinator is sought to join the sales team of a family-run manufacturing business. This role is ideal for someone who enjoys speaking with people, follows a defined process, and takes pride in delivering a consistently high standard of customer service.

Your Key Duties And Responsibilities

• Act as the first point of contact for prospective customers across various communication channels.
• Conduct structured discovery calls to understand customer needs and qualify leads.
• Manage assigned leads, ensuring consistent follow-up and pipeline progression.
• Prepare and issue accurate quotations and supporting information.
• Maintain clean, complete, and current CRM records.
• Provide clear, accurate handovers to the Project Manager for confirmed orders.
• Support targeted outbound sales and marketing activities.
• Handle sales-stage questions or concerns constructively and escalates issues appropriately.

Your Skills And Experience

• Proven experience in an office-based, customer-facing role, ideally within sales, customer service, or sales administration.
• Excellent spoken and written communication skills with a friendly, upbeat, and professional manner.
• Strong organisation and time management skills.
• High attention to detail and confidence working with quotations and customer data.
• Proactive, solution-focused approach with the initiative to progress work independently.
• Resilience and the ability to respond positively to rejection and changing priorities.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• A full driving licence and own vehicle.

Desirable Experience

• Experience working with a CRM system and managing a sales pipeline.
• An interest in design-led products, hospitality, education, events, or outdoor spaces.

Benefits

• Salary £26,000 - £30,000 depending on experience
• 28 days holiday including 8 bank holidays, plus the Christmas and New Year shutdown
• Health and wellbeing package following successful completion of the six-month probationary period
• A friendly, collaborative team within an owner-managed manufacturing business.
• The employer is a family-run business that genuinely cares about its employees, providing a supportive and collaborative environment. They are known for their exceptional products and personal, professional service across various sectors, including weddings, events, hospitality, education, and wellbeing.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to reach their full potential. We actively encourage applications from individuals from diverse backgrounds.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.