Sales Coordinator

Fortiva; Manchester; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Salary £26,000 - £30,000

28 days holiday incl. bank holidays

Health and wellbeing package

Friendly, collaborative team

Family-run business

Job summary

Fortiva, a family-run manufacturing business in Manchester, seeks a Sales Coordinator to build relationships, manage pipelines, and deliver high standards of customer service. You will act as the first point of contact, conduct discovery calls, and ensure clean CRM records while supporting targeted sales and marketing activities.

The role offers full-time permanence with a salary in the £26,000–£30,000 range, dependent on experience, plus benefits and a supportive team culture within a

Qualifications

• Experience in an office-based, customer-facing role.
• Strong communication, both spoken and written.
• Excellent organisation and time management.
• Comfort with quotations and customer data.
• Proactive, solution-focused approach and ability to work independently.

Responsibilities

• Serve as first point of contact for prospective customers via multiple channels.
• Conduct discovery calls to understand needs and qualify leads.
• Manage leads and pipelines with consistent follow-up.
• Prepare and issue accurate quotations and supporting information.
• Keep CRM records clean and up-to-date.
• Handover to Project Manager for confirmed orders.
• Support outbound sales and marketing activities.
• Handle questions and escalate issues when needed.

Skills

Office-based experience

Customer-facing

Communication skills

Organisation skills

Quotations

CRM experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Sales Coordinator North West England

Full-Time Permanent £26,000 - £30,000 DOE plus Benefits

• Are you passionate about building meaningful customer relationships and contributing to business growth?
• Do you have a knack for managing sales pipelines and delivering exceptional customer service?
• Ready to join a close-knit, family-run business that values trust, respect, and continuous improvement?

A highly personable Sales Coordinator is sought to join the sales team of a family-run manufacturing business. This role is ideal for someone who enjoys speaking with people, follows a defined process, and takes pride in delivering a consistently high standard of customer service.

Your Key Duties and Responsibilities

• Act as the first point of contact for prospective customers across various communication channels.
• Conduct structured discovery calls to understand customer needs and qualify leads.
• Manage assigned leads, ensuring consistent follow-up and pipeline progression.
• Prepare and issue accurate quotations and supporting information.
• Maintain clean, complete, and current CRM records.
• Provide clear, accurate handovers to the Project Manager for confirmed orders.
• Support targeted outbound sales and marketing activities.
• Handle sales-stage questions or concerns constructively and escalation issues appropriately.

Your Skills and Experience

• Proven experience in an office-based, customer-facing role, ideally within sales, customer service, or sales administration.
• Excellent spoken and written communication skills with a friendly, upbeat, and professional manner.
• Strong organisation and time management skills.
• High attention to detail and confidence working with quotations and customer data.
• Proactive, solution-focused approach with the initiative to progress work independently.
• Resilience and the ability to respond positively to rejection and changing priorities.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• A full driving licence and own vehicle.

Desirable Experience

• Experience working with a CRM system and managing a sales pipeline.
• An interest in design-led products, hospitality, education, events, or outdoor spaces.

Benefits

• Salary £26,000 - £30,000 depending on experience
• 28 days holiday including 8 bank holidays, plus the Christmas and New Year shutdown
• Health and wellbeing package following successful completion of the six-month probationary period
• A friendly, collaborative team within an owner-managed manufacturing business.
• The employer is a family-run business that genuinely cares about its employees, providing a supportive and collaborative environment. They are known for their exceptional products and personal, professional service across various sectors, including weddings, events, hospitality, education, and wellbeing.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and able to reach their full potential. We actively encourage applications from individuals from diverse backgrounds.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.