Customer-Driven Sales Associate | VIBE & Merchandising Pro

Urban Outfitters; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee Assistance programme

Private medical insurance

40% employee discount at URBN brands

Season ticket loan

Cycle to work scheme

Learning & development support

Job summary

Urban Outfitters in Newcastle is seeking a Delivery Team member on a fixed-term contract. You will assist the store management, engage with customers, and help maintain a vibrant, well-organized shop floor.

The role requires prior retail experience, strong communication, and a passion for the Urban Outfitters brand. Availability for M/W/F 8am–1pm, and commitment to the VIBE philosophy are essential.

Qualifications

• Previous experience in a retail environment – a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
• Provide a store experience that reflects the Company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold Company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Skills

Retail experience

Customer service

Strong communication

Job description

Urban Outfitters in Newcastle is seeking a Delivery Team member on a fixed-term contract. You will assist the store management, engage with customers, and help maintain a vibrant, well-organized shop floor.

The role requires prior retail experience, strong communication, and a passion for the Urban Outfitters brand. Availability for M/W/F 8am–1pm, and commitment to the VIBE philosophy are essential.