Retail Experience Associate

JD Sports Fashion PLC; London Borough of Wandsworth; Hybrid; GBP 15,000 - 18,000; Full time

Job summary

JD Sports Fashion PLC in London is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. Greet customers, help with product information, and keep displays sharp to support sales goals.

You will replenish stock, process transactions, and ensure compliance with procedures and health and safety standards. A positive attitude and teamwork are essential for daily store operations.

Qualifications

• Ability to adapt communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve team sales objectives.
• Maintain high standards of customer service.
• Ensure shop floor presentation is clean, organised, and well maintained.
• Replenish stock and ensure products are displayed per company standards.
• Process transactions, handle cash, manage stock, and prepare deliveries.
• Use in-store systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety rules.
• Collaborate with colleagues to ensure smooth day-to-day store running.
• Support additional duties as required.

Skills

Customer service

Engagement with customers

Organisation

Teamwork

Willingness to learn

Job description

JD Sports Fashion PLC in London is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. Greet customers, help with product information, and keep displays sharp to support sales goals.

You will replenish stock, process transactions, and ensure compliance with procedures and health and safety standards. A positive attitude and teamwork are essential for daily store operations.