Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider in Wakefield is seeking a Desktop Support Engineer to join their Customer Support team. The role involves resolving technical issues for enterprise clients, requiring strong troubleshooting and communication skills, along with a minimum of 3 years of technical support experience. Candidates with Microsoft certifications and a degree in IT are preferred. This role offers an excellent opportunity to develop skills in a dynamic environment.

Qualifications

• Minimum 3 years of experience in technical support or related field.
• Fluency in English with strong communication and interpersonal skills.
• Microsoft Technology Certifications preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in community forums and share knowledge.
• Identify potential product defects and escalate them.

Skills

Troubleshooting

Problem-Solving

Communication

Interpersonal Skills

Technical Support

Office 365 Knowledge

Networking

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Windows

SharePoint

OneDrive

Job description

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Client:

Experis UK

Location:

Wakefield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
• Participate in community forums with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate them to contribute to Microsoft product improvements.
• Fluency in English, with effective communication skills.
• Strong communication and interpersonal skills.
• Minimum 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency in Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or similar IT roles.