Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Newport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider seeks a Desktop Support Engineer for their expanding Customer Support team in Newport. The ideal candidate will handle technical issues, develop solutions, and require strong skills in Office 365 and customer interaction. This position offers opportunities for skill development in a dynamic environment with a diverse client base.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Strong knowledge of Office 365 technologies.

Responsibilities

• Investigate and resolve customer technical issues.
• Develop technical skills through training programs.
• Identify product defects and escalate for resolution.

Skills

Problem-solving

Technical support

Troubleshooting

Communication

Interpersonal skills

Office 365

Networking

Organizational skills

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office core applications

Windows

Job description

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Client:

Experis UK

Location:

Newport, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports a large number of enterprise customers. The ideal candidate will have:

• Ownership of, investigation into, and resolution of customer technical issues, collaborating within and across teams and using troubleshooting tools and practices.
• Participation in communities with peer delivery roles and knowledge sharing where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Identification of potential product defects and escalation to facilitate resolution and product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technologies.
• Experience with Office setup and deployment processes.
• Proficiency in Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and understanding their integration with Windows, third-party networks, mobiles, SharePoint, and OneDrive.
• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.) are desirable.
• Object-oriented programming knowledge.
• Technical literacy and hands-on experience.
• Ability to work independently and in team settings.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or related IT roles is preferred.