Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Cardiff; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Solutions provider in Cardiff is looking for a Desktop Support Engineer to enhance their expanding Customer Support team. This role requires strong technical skills, communication abilities, and at least 3 years of experience in a technical support environment. You'll be responsible for troubleshooting customer issues and contributing to product improvements while possessing deep knowledge of Office 365 and core applications.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Strong knowledge of Office deployment processes.

Responsibilities

• Ownership of investigation and resolution of customer technical issues.
• Development of technical and professional skills through training.
• Identification and escalation of product defects.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Office core applications

Job description

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Client:

Experis UK

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation into, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools and practices.
• Participation in community knowledge sharing with peers.
• Development of technical and professional skills through training and readiness initiatives.
• Identification of potential product defects and escalation for resolution, contributing to Microsoft product improvements.
• Fluency in English, with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 technology and Office deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with various platforms such as Windows, SharePoint, OneDrive, and mobile devices.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and in a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Relevant experience in technical consulting or IT roles.