Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is looking for a Desktop Support Engineer to enhance their Customer Support team in Bath. The ideal candidate will resolve technical issues, possess strong problem-solving skills, and hold relevant certifications. This is an excellent opportunity to grow within a dynamic company providing extensive training and support.

Qualifications

• Minimum of 3 years experience in technical support or related field.
• Fluency in English with effective communication skills.
• Additional skills include networking and programming familiarity.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in peer delivery roles and share knowledge.
• Identify potential product defects and escalate appropriately.

Skills

Problem Solving

Troubleshooting

Communication

Interpersonal Skills

Technical Literacy

Organizational Skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Microsoft Technology Certifications

Job description

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Client:

Experis UK

Location:

Bath, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• Minimum of 3 years experience in technical support or related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office Core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, OneDrive.
• Additional skills that are a plus include networking skills, familiarity with communication protocols (FTP, HTTP), object-oriented programming, and technical literacy with hands-on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or IT roles.