Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider seeks a Desktop Support Engineer to enhance its Customer Support function. The role involves resolving technical challenges, collaborating within teams, and fostering professional growth. Ideal candidates will have strong communication skills, 3+ years of experience, and proficiency in Office 365 technology.

Qualifications

• 3+ years in technical support or related field.
• Strong knowledge of Office 365 technology.
• Ability to work independently and in a team.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in communities and share knowledge.
• Identify potential product defects and escalate.

Skills

Communication

Problem-solving

Technical literacy

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Windows

SharePoint

OneDrive

Job description

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Client:

Experis UK

Location:

Oxford district, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The successful candidate will:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness initiatives.
• Identify potential product defects and escalate appropriately to aid in product improvements.
• Communicate effectively in English.
• Possess strong communication and interpersonal skills.
• Have 3+ years of experience in technical support or a related field.
• Exhibit excellent problem-solving and troubleshooting skills.
• Have strong knowledge of Office 365 technology and Office setup & deployment processes.
• Be proficient in Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access) and understand their integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and within a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.