Customer Delivery Operations Lead - Flexible Hours

John Lewis Partnership; Marsh Common; À distance; GBP 41 000 - 50 000; Plein temps

Résumé du poste

John Lewis Partnership is seeking a Section Manager for one of our Customer Delivery Hubs. You will lead a team of Partners responsible for direct-to-customer deliveries, ensuring seamless operations, outstanding customer service, and adherence to all legal and compliance rules.

The role focuses on achieving site KPIs and SLA targets alongside profit objectives. You’ll coordinate transport office activities, manage resources, and liaise with transport planning colleagues.

Qualifications

• Knowledge of transport operations and legal compliance.
• Current driving licence.
• Driver CPC qualification.

Responsabilités

• Plan operational resources (daily and weekly) with Partners and agency.
• Develop and maintain relationships with operational teams for effective communication.
• Monitor and analyse KPIs to identify trends and improve the team’s performance.
• Manage driver requirements, such as tagging, fuel cards, and vehicle keys.
• Ensure daily communication with the transport planning team.
• Oversee day-to-day transport office operations (schedules, calls).
• Be flexible for out-of-hours and key-holder responsibilities as required.

Connaissances

Transport operations

Driving licence

Driver CPC

Description du poste

John Lewis Partnership is seeking a Section Manager for one of our Customer Delivery Hubs. You will lead a team of Partners responsible for direct-to-customer deliveries, ensuring seamless operations, outstanding customer service, and adherence to all legal and compliance rules.

The role focuses on achieving site KPIs and SLA targets alongside profit objectives. You’ll coordinate transport office activities, manage resources, and liaise with transport planning colleagues.