Customer Delivery Hub Manager

JOHN LEWIS; West of England; On-site; GBP 41,000 - 50,000; Full time

Job summary

John Lewis is seeking a Section Manager for our Customer Delivery Hub to lead a team of Partners responsible for direct-to-customer deliveries and maintain outstanding service standards across the supply chain.

You will ensure compliance with legal rules, hit KPIs/SLAs, manage driver resources and liaise with transport planning to keep daily operations smooth. Flexible hours and out-of-hours duties are expected as part of site coverage.

Qualifications

• Knowledge of transport operations and legal compliance.
• Valid UK driving licence.
• Driver CPC qualification required.

Responsibilities

• Plan daily and weekly resources with Partners and agency.
• Maintain relationships with operational teams to ensure effective site communication.
• Monitor and analyse KPIs to drive continuous improvement.

Skills

Transport operations

Driving licence

Driver CPC

Job description

John Lewis is seeking a Section Manager for our Customer Delivery Hub to lead a team of Partners responsible for direct-to-customer deliveries and maintain outstanding service standards across the supply chain.

You will ensure compliance with legal rules, hit KPIs/SLAs, manage driver resources and liaise with transport planning to keep daily operations smooth. Flexible hours and out-of-hours duties are expected as part of site coverage.