Cdh Section Manager - Customer Delivery

John Lewis Partnership; Bristol; On-site; GBP 41,000 - 50,000; Full time

Job summary

The John Lewis Partnership in Bristol is seeking a Section Manager to lead a Partners team responsible for direct-to-customer deliveries and to ensure the smooth running of the supply chain while upholding John Lewis customer service standards.

You will plan resources, monitor KPIs, manage drivers, and coordinate with transport planning. Flexible hours and out-of-hours responsibilities are included. Driving licence and CPC are required.

Qualifications

• Knowledge of Transport Operations and Legal Compliance.
• Experience of managing disciplinaries and grievances.
• Current driving licence.
• Driver CPC qualification.
• C1 UK Driving Licence.
• Hiring Manager / Recruitment experience.
• Incident management experience.

Responsibilities

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).

Skills

Transport operations knowledge

Legal compliance

Driving licence

Driver CPC

C1 UK driving licence

Recruitment experience

Incident management

Job description

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

Expected salary - Salary up to £45,000 depending on experience.

Key Responsibilities

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).

You’ll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site’s business continuity procedure.

It’s crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Knowledge of transport operations and legal compliance.

• Current driving licence.
• Driver CPC qualification.

Desirable skills/experience you may have

• Knowledge of Transport Operations and Legal Compliance.
• Experience of managing disciplinaries and grievances.
• C1 UK Driving Licence.
• Hiring Manager / Recruitment experience.
• Incident management experience.

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.