Delivery Hub Section Manager — Lead Ops & KPIs (Flexible)

John Lewis Partnership

Weybridge

Hybrid

GBP 37,000 - 58,000

Part time

6 days ago

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14-month fixed term

Job summary

John Lewis Partnership in Weybridge seeks a Section Manager for the Brooklands Customer Delivery Hub to lead a team of Partners delivering orders and uphold top customer service standards. The role requires managing operations, KPIs, and compliance while coordinating with transport planning and other branches.

The position is 37.5 hours weekly on a 7-week rotation (AM/PM shifts), with weekend work and a 14-month fixed term.

Qualifications

Knowledge of Transport Operations and Legal Compliance.
People Management Experience.
Experience of managing disciplinary matters and grievances.
Excellent communication and engagement skills.
C1 UK Driving Licence.
Strong decision-making experience.
Manager CPC qualification.
Hiring Manager / Recruitment experience.
Incident management experience.

Responsibilities

Planning operational resources (daily and weekly) with the Partners and agency.
Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
Ensuring daily communication with the transport planning team.
Managing the day-to-day running of the transport office (for example, schedules and conference calls).