Delivery Operations Manager - Customer Hubs

John Lewis & Partners; West of England; On-site; GBP 42,000 - 47,000; Full time

Job summary

John Lewis & Partners is seeking a Section Manager for one of our Customer Delivery Hubs. You will lead a team of Partners responsible for direct-to-customer deliveries and oversee the supply chain operation while upholding the high customer service standards of the John Lewis brand.

You will ensure compliance with regulations and deliver KPIs and SLAs in line with business metrics. The role offers flexibility and involves head of branch, out-of-hours and key holder responsibilities, with the

Qualifications

• Knowledge of transport operations and legal compliance.
• Current driving licence.
• Driver CPC qualification.

Responsibilities

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).

Skills

Transport operations

Legal compliance

Driving licence

Driver CPC

Job description

John Lewis & Partners is seeking a Section Manager for one of our Customer Delivery Hubs. You will lead a team of Partners responsible for direct-to-customer deliveries and oversee the supply chain operation while upholding the high customer service standards of the John Lewis brand.

You will ensure compliance with regulations and deliver KPIs and SLAs in line with business metrics. The role offers flexibility and involves head of branch, out-of-hours and key holder responsibilities, with the