Customer Delivery Driver, Supermarket Assistant

Redefined Ltd; Fleet; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver. You'll deliver quality Waitrose produce while providing excellent customer service. When not on the road, assist in shop tasks to ensure a welcoming environment. Flexibility in working hours is supported.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Ability to handle physical demands like lifting crates.

Responsibilities

• Check delivery routes and load van for deliveries.
• Complete vehicle safety checks and maintain compliance.
• Provide excellent customer service while delivering.

Skills

Customer Service

Time Management

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers’ doors. You will actively embody our ethos - passionate Partners serving food lovers.

When not on the road, you'll support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and welcoming operation of the shop. Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

You will typically start your day in store and be responsible for:

1. Checking your delivery routes for the day.
2. Loading and preparing your van for deliveries, ensuring all orders are ready for efficient delivery directly to customers.
3. Completing vehicle safety checks, maintaining road compliance and health and safety standards.
4. Representing the Waitrose brand with excellent customer service on the road.
5. Helping customers with their shopping and building rapport based on trust and service.
6. Supporting the shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle the physical demands of the role, such as lifting crates and moving cages.
• Ability to work independently, self-motivated and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience, especially with chilled vehicles, is a plus.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a happier world. We focus on retail excellence, innovation, and diversifying our offerings, always committed to price, quality, and service.

We foster an inclusive environment where everyone can be themselves and thrive, embracing differences and growing both personally and collectively. As Partners, we make a difference and own our success.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. Applicants are encouraged to apply promptly, as vacancies may close early due to high applications.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.