Customer Delivery Driver — Flexible Hours & Night Premium

John Lewis plc; Keynsham; On-site; GBP 17,000 - 23,000; Full time

Job summary

John Lewis plc is hiring a Customer Delivery Driver for Keynsham to bring Waitrose produce and partner-led service to customers’ doors. The role is active, requires driving well‑equipped vans, and involves stock replenishment and shop tasks when not on the road.

You’ll deliver high-quality service with a friendly approach, manage substitutions with care, and keep safety as a top priority. Night premium applies 22:00–06:00.

Qualifications

• Must be 18+ years old.
• Hold a full UK manual driving license (B-category) with no more than 6 penalty points.
• Excellent people skills and friendly customer service.
• Physically capable of lifting crates and moving items up to 18kg.
• Willing to work varied hours including weekends and evenings.

Responsibilities

• Be a friendly face for the Waitrose brand while you're on the road—great customer service is your number one goal!
• Chat with customers about changes to their order and, if needed, arrange refunds quickly.
• Handle products with care and treat them as your own.
• Ensure customers are not charged extra for substituted items.
• Assist customers with groceries and build trust-based relationships.
• Familiarise yourself with your delivery route for the day.
• Perform a full safety check on the van to ensure road-readiness and compliance.
• Support the wider CFC team with warehouse tasks when off the road.

Skills

Full UK manual driving license

People skills

Physical stamina

Refrigerated van knowledge

Job description

John Lewis plc is hiring a Customer Delivery Driver for Keynsham to bring Waitrose produce and partner-led service to customers’ doors. The role is active, requires driving well‑equipped vans, and involves stock replenishment and shop tasks when not on the road.

You’ll deliver high-quality service with a friendly approach, manage substitutions with care, and keep safety as a top priority. Night premium applies 22:00–06:00.