Customer Delivery Driver

Tesco PLC; Knowsley; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Holiday 20 days

Flexible hours

Clubcard discount

Wellbeing services

Life cover 5x pay

Pension matching 7.5%

Cycle to work

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to represent the brand on the road and in customers’ homes. This role goes beyond driving, focusing on friendly service and reliable deliveries with a smile.

Drivers work independently most of the day, with support from managers and base staff as needed, and shifts offer variety with a guaranteed minimum weekly hours.

Qualifications

• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Responsibilities

• Keep van, trays, and work area clean, tidy, and organised for flawless deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes, substitutions, or short-dated items clearly and offer refunds when needed.
• Handle products with care to maintain quality and customer trust.
• Deliver within the customer's time slot with warm, doorstep service.

Skills

Customer service

Teamwork

Adaptability

Communication

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay?day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award?winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle?to?work schemes
• Uniform provided, plus policies to support you through lifes key moments