Customer Delivery Driver

Tesco PLC; Chilton; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Uniform provided

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching

Job summary

Tesco PLC is looking for Customer Delivery Drivers in the United Kingdom. You will deliver orders to customers at their homes, help with substitutions, and provide friendly, reliable service. A valid UK/EU driving licence with minimal points is required, and you will be paid hourly with a guaranteed minimum weekly hours.

Roles feature flexible shifts, uniform provided, and access to employee benefits including discounts, pension options and wellbeing support.

Qualifications

• Deliver excellent service and help customers with a smile.
• Be a friendly, welcoming presence on the road and in stores.
• Adapt to varying schedules, routes and customer needs.

Responsibilities

• Deliver orders to customers' homes within agreed time slots.
• Load the van safely and keep it clean and organized.
• Explain order changes or substitutions and process refunds when needed.
• Handle products with care to maintain quality and trust.
• Provide warm, natural service at the doorstep and ensure customer satisfaction.

Skills

Customer service

Teamwork

Flexibility

Time management

Job description

Availability Window
Days From time To time Sun 19:00:00 23:00:00
Tue 09:15:00 20:00:00
Wed 09:30:00 20:00:00
Sat 06:00:00 11:30:00
As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.
It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments