Customer Delivery Driver

Tesco PLC; Basingstoke; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday from 20 days plus personal day

Flexible working

Clubcard discount 10%–15%

Wellbeing services

Life cover and pension

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to meet customers in their homes across the United Kingdom. This role combines driving with great service, delivering groceries with a smile and handling orders accurately.

You'll work independently most of the day, supported by managers and a friendly store team. Pay starts at £14.18 per hour, rising to £15.45 in stores within the M25, with a guaranteed minimum of 16 hours weekly.

Qualifications

• Customer service orientation and friendly demeanour.
• Willingness to drive and deliver groceries.
• Ability to work independently with a proactive approach.
• Good communication to explain substitutions or changes to customers.

Responsibilities

• Keep van, trays and work area clean and organised for each delivery.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes and substitutions to customers and offer refunds when appropriate.
• Handle products with care to maintain quality and trust.
• Deliver within the customer's time slot with warm, personal service.

Skills

Customer service

Driving

Teamwork

Communication

Adaptability

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.