Customer Delivery Driver

Tesco PLC; Corner Hall; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement 20 days + personal

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover and pension

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC is recruiting Customer Delivery Drivers across the United Kingdom. You’ll meet customers in their homes, handle loading and delivery, and deliver excellent service with a friendly smile. Shifts are varied and you’ll mostly work independently with supportive management when needed.

Pay starts at £14.18 per hour and rises to £15.45 in stores within the M25. A minimum of 16 hours per week is guaranteed, with some locations offering additional hours.

Qualifications

• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
• Strong customer service and friendly communication while on the road.
• Ability to work independently and manage time to meet delivery windows.

Responsibilities

• Deliver groceries to customers within the scheduled time slots and in good condition.
• Load the van safely and keep it clean, organized and roadworthy.
• Explain order changes or substitutions clearly and handle refunds when needed.
• Provide warm, natural service at the doorstep and ensure a positive customer experience.
• Maintain care for products and respect customer trust throughout the delivery.

Skills

Customer service mindset

Time management

Communication

Job description

Availability Window

• Days From time To time Mon 18:00:00 23:00:00
• Tue 17:00:00 22:00:00
• Fri 07:00:00 18:00:00
• Sat 06:00:00 17:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments