Customer Delivery Driver

Tesco PLC; Little Lever; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Colleague discounts

Wellbeing services

Life cover 5x pay

Pension with 7.5% matching

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC in the United Kingdom is seeking a Customer Delivery Driver to bring groceries to customers’ homes with care and a friendly, can-do attitude.

Your role combines driving with great service, ensuring orders are accurate, delivered within time windows, and those you interact with feel valued and looked after. You will work flexible hours, with guaranteed minimum weekly hours.

Qualifications

• Holder of a valid UK/EU/EEA driving licence for at least 12 months, with no more than 3 penalty points.
• Ability to build warm, welcoming relationships with customers and colleagues.
• Flexible and adaptable to changing customer needs on the road and in-store.

Responsibilities

• Keep van, trays and work area clean, tidy and organised for safe deliveries.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and process refunds if needed.
• Handle products with care to maintain quality and trust.
• Deliver within time slots and provide friendly doorstep service.

Skills

Customer service

Teamwork

Adaptability

Driving licence

Job description

Availability Window

Days From time To time Sun 06:00:00 19:00:00

Mon 06:00:00 19:00:00

Fri 10:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through life's key moments