Customer Delivery Driver

Tesco PLC; Rugby; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Annual leave

Staff discount

Wellbeing support

Life insurance

Pension with matching

Cycle to work

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver to join our team. You will collect and deliver groceries to customers’ homes, focusing on friendly, reliable service and maintaining the highest standards of quality and safety on every trip.

Role involves independent driving with support from a local management team. Flexible hours are available, with a guaranteed minimum of 16 hours per week and shifts from 12 hours in some locations.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Ability to communicate clearly and professionally with customers and colleagues.
• Strong teamwork and adaptability for changing routes and schedules.

Responsibilities

• Keep van, trays and workspace clean and organised for safe deliveries.
• Load van safely and complete checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and handle refunds when needed.
• Handle products with care to maintain quality and trust.
• Deliver within time slots and provide friendly doorstep service.

Skills

Customer service

Communication

Teamwork

Problem solving

Road safety

Tools

GPS navigation

Van maintenance knowledge

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile. It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them. Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Responsibilities

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Requirements

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

Company Vision

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.