Customer Delivery Driver

Tesco PLC; Broadland; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

Colleague discounts

Wellbeing services

Life cover & pension

Employee benefits

Job summary

Tesco PLC is seeking a Customer Delivery Driver to bring groceries to customers’ homes across the area. You’ll drive safely, load and unload, and ensure orders are handled with care while maintaining high personal service standards.

Shifts run daily with a minimum weekly hour guarantee. The role offers flexible working from day one and employee discounts, wellbeing support, and a company pension. Prior delivery driving experience is beneficial.

Qualifications

• Must hold a valid UK driving licence for at least 12 months with no more than 3 penalty points.
• Customer delivery experience is a plus.
• Good communication and friendly attitude when dealing with customers.

Responsibilities

• Maintain a clean, safe van and work area for every delivery.
• Load deliveries securely and perform vehicle safety checks.
• Explain orders, substitutions or issues to customers and process refunds when needed.
• Handle products with care to ensure quality and freshness.
• Deliver within the scheduled time window and provide friendly doorstep service.

Skills

Customer service

Communication

Adaptability

Driving licence

Job description

Availability Window

Days From time To time Sun 07:00:00 19:00:00

Fri 07:00:00 19:00:00

Sat 07:00:00 19:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemes

Uniform provided, plus policies to support you through life's key moments