Customer Delivery Driver

Tesco PLC; Prestwich; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Holiday starting 20 days

Personal day

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contribution

Discounts and shares scheme

Uniform provided

Job summary

Tesco PLC is seeking a Customer Delivery Driver in the United Kingdom. The role involves delivering groceries directly to customers’ homes, with a focus on service quality and a friendly, reliable presence on the doorstep.

Shifts include mornings, evenings and weekends, with a guaranteed minimum of hours per week. Drivers must have a valid driving licence, be able to work independently, and uphold Tesco's standards of care for products and customers.

Qualifications

• Ability to build strong relationships with colleagues and customers.
• Strong customer service mindset with a friendly approach.
• Able to adapt to changing schedules and workloads.

Responsibilities

• Keep van, trays and work area clean, tidy and organised for each delivery.
• Load the van safely, perform checks for roadworthiness and reliability.
• Explain order changes or substitutions to customers and process refunds when needed.
• Handle products with care and maintain order quality for customer trust.
• Deliver within the specified time slot and provide warm, natural service at doors.

Skills

Team player

Customer-focused

Flexible

Adaptable

Excellent communication

Job description

Availability Window

• Days From time To time Mon 06:00:00 18:00:00
• Wed 18:00:00 22:00:00
• Fri 06:00:00 18:00:00
• Sat 06:00:00 18:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Responsibilities

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Requirements

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments