Customer Coordinator – Disability Assessments

Ascenti; Ashford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Career development

Job summary

Advo Health is seeking a Customer Coordinator to join the team on a permanent, full-time basis. You will be the first point of contact for claimants attending disability assessments, ensuring a positive journey through the process.

Based at an Assessment Centre with hybrid working options, you will support claimants and healthcare professionals to ensure smooth assessment days and a welcoming environment.

Qualifications

• Strong interpersonal/communication skills.
• Excellent telephone manner and attention to detail.
• Experience building relationships with claimants and healthcare professionals.
• Able to deliver work to targets and standards.
• Comfortable in fast-changing environments and ambiguity.
• Fluent English for daily communication via phone, email and in person.
• Familiarity with UK disability and employment support regulations.
• Experience in administrative or customer service roles.

Responsibilities

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Update records and reschedule appointments using in-house systems.
• Advise healthcare professionals and management of additional claimant needs.
• Prepare and maintain assessment rooms and equipment for assessments.
• Maintain a clean, welcoming workspace and professional environment.
• Escalate accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general admin duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Skills

Interpersonal communication

Telephone etiquette

Customer relationship building

Attention to detail

Problem solving

Initiative

Adaptability

Microsoft 365 proficiency

Administrative experience

Fluent English

Disability and employment knowledge

Government/healthcare environment

General office administration

Tools

Microsoft 365

Job description

Advo Health is seeking a Customer Coordinator to join the team on a permanent, full-time basis. You will be the first point of contact for claimants attending disability assessments, ensuring a positive journey through the process.

Based at an Assessment Centre with hybrid working options, you will support claimants and healthcare professionals to ensure smooth assessment days and a welcoming environment.