Customer Experience Coordinator – Health Assessments (Hybrid)

Advo Health; Royal Tunbridge Wells; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Job summary

Advo Health in Tunbridge Wells is seeking a Customer Coordinator on a permanent, full-time basis to support the government health assessments service. You will be the first point of contact for claimants, helping ensure a positive claimant journey throughout the assessment process and supporting healthcare professionals on assessment days.

This role suits someone with strong customer service skills, excellent communication, and a proactive approach to problem solving.

Qualifications

• Experience in administrative or customer-facing roles.
• Strong communication and organisational skills.
• Ability to work unsupervised and use initiative.
• Fluent in English with a professional telephone manner.

Responsibilities

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of appointments.
• Assist customers with form completion including expense claims.
• Use in-house systems to update records and reschedule appointments.
• Advise healthcare professionals and management on claimant needs.
• Prepare and maintain assessment rooms and equipment.
• Maintain a clean and professional workspace.
• Escalate accidents or inappropriate behaviour immediately.
• Provide cover at other sites and support admin duties.
• Build strong relationships with claimants and healthcare teams.

Skills

Customer service

Interpersonal skills

Telephone manner

Attention to detail

Relationship building

Problem solving

Tools

Microsoft 365

Job description

Advo Health in Tunbridge Wells is seeking a Customer Coordinator on a permanent, full-time basis to support the government health assessments service. You will be the first point of contact for claimants, helping ensure a positive claimant journey throughout the assessment process and supporting healthcare professionals on assessment days.

This role suits someone with strong customer service skills, excellent communication, and a proactive approach to problem solving.