Hire Coordinator

Confidential; Havant; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Havant is seeking a Hire Coordinator to join our Service team. The role combines customer service, hire coordination and fleet administration, reporting into the Service department.

You will own the full hire process from enquiry to off-hire, coordinating with engineers and suppliers to keep operations running smoothly. The position offers salary up to 30,000 depending on experience, with a permanent contract in a busy services environment.

Qualifications

• Previous administration and account management experience.
• Experience in a fast-paced and changing environment.
• Excellent customer service skills and relational ability.
• Strong written and verbal communication.
• Good attention to detail and organisational skills.

Responsibilities

• Take ownership of customer hire requirements from enquiry through off-hire.
• Be the main contact for customers with equipment on hire.
• Produce accurate, timely quotations.
• Coordinate availability, prep, delivery, installation and commissioning.
• Manage hire extensions, exchanges, off-hires and collections.
• Maintain contracts, orders and asset information in CRM.
• Monitor fleet availability and aim for 75%+ utilisation.
• Coordinate servicing, inspections, testing and repairs.
• Schedule servicing and callouts with engineers.
• Provide engineers with safety and site information.
• Coordinate fuel requirements and replacement equipment as needed.
• Review supplier quotations and raise purchase orders.
• Prepare information for invoicing and payments.

Skills

Administration

Account management

Customer service

CRM experience

Organised

Communication

Job description

Are you an experienced Hire Coordinator, Service Coordinator or Customer Service Administrator who thrives in a busy, fast-paced environment?

Do you enjoy taking ownership of customer requirements, coordinating multiple moving parts and making sure everything runs smoothly from initial enquiry through to completion?

We're supporting a growing critical power services business in Havant who are looking for a Hire Coordinator to join their Service team.

Offering Upto 30,000 depending on experience, this is a varied position combining customer service, hire coordination, fleet management, administration and commercial responsibilities.

What's the role all about?

As the Hire Coordinator, you'll take ownership of the complete equipment hire process, becoming the main point of contact for customers throughout their hire.

From the initial enquiry and quotation through to equipment availability, delivery, installation, servicing and eventual off-hire, you'll make sure customers receive an efficient and professional service.

You'll work closely with Service Coordinators, Engineers, suppliers and internal departments, making this an ideal opportunity for someone who loves being organised, building customer relationships and keeping multiple priorities moving at the same time.

Key responsibilities

• - Take ownership of customer hire requirements from initial enquiry through to off-hire
• - Act as the main point of contact for customers with equipment on hire
• - Produce accurate and timely customer quotations
• - Coordinate equipment availability, preparation, delivery, installation and commissioning
• - Manage hire extensions, exchanges, off-hires and collections
• - Maintain accurate hire contracts, orders and asset information
• - Monitor hire fleet availability and utilisation, helping to maintain a utilisation rate above 75%
• - Coordinate servicing, inspections, testing and repairs for hire equipment
• - Work closely with Service Coordinators to schedule engineers for servicing, callouts, PDI and remedial work
• - Ensure engineers receive the technical, site and operational information required to complete work safely
• - Coordinate fuel requirements for equipment on hire
• - Manage replacement equipment where items are faulty, damaged, lost or stolen
• - Obtain and evaluate supplier quotations for hired-in equipment and services
• - Raise purchase orders and arrange parts and equipment as required
• - Review supplier and third-party hire invoices against agreed quotations and purchase orders
• - Prepare applications for payment and information required for invoicing
• - Produce pre-month estimates for ongoing customer hires
• - Maintain accurate customer and commercial information within the CRM system
• - Produce daily, weekly and monthly reports covering fleet availability, utilisation, upcoming hires, maintenance and revenue
• - Provide customers and engineers with documentation including RAMS, equipment information and delivery paperwork

Customer service is key

This isn't simply an administration position.

You'll build relationships with customers, understand their requirements and ensure they're kept informed throughout the entire hire process.

You'll also be encouraged to identify additional opportunities where other products or services could support the customer, making commercial awareness an important part of the role.

What you'll need

We're looking for someone with:

• - Previous administration and account management experience
• - Experience working within a fast-paced and changing environment
• - Excellent customer service skills
• - Strong relationship-building ability
• - Confidence dealing with customers, suppliers and internal stakeholders
• - Excellent written and verbal communication skills
• - Strong organisational and time-management skills
• - Ability to manage multiple deadlines and conflicting priorities
• - Good attention to detail
• - Confidence working with CRM systems and maintaining accurate records
• - A proactive approach to solving problems

Previous experience within equipment hire, engineering, plant hire, generators, service coordination or a technical environment would be particularly beneficial.

About you

You'll be someone who naturally takes ownership and doesn't wait to be told what needs doing.

You'll be:

• - Customer-focused and personable
• - Highly organised
• - Adaptable when priorities change
• - Commercially aware
• - Self-motivated
• - Positive and solutions-focused
• - Comfortable working under pressure
• - A genuine team player
• - Someone who takes pride in delivering a high-quality service

Most importantly, you'll be comfortable thinking on your feet and coordinating several different requirements at once without losing attention to detail.

The details

Position: Hire Coordinator

Location: Havant

Salary: Upto 30,000 DOE

Department: Service

Contract: Permanent