Customer Service Advisor

Venatu Recruitment Group; Barton-upon-Humber; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite gym

Free onsite parking

Eye care vouchers

Staff discount after 1 year

Health and discount platform after 1y

Job summary

Venatu Recruitment Group is recruiting a Customer Service Advisor for our Barton-upon-Humber site. You will help customers, resolve queries and provide a positive experience in a busy call centre environment. No sales or cold calls are required.

Day-to-day duties include handling enquiries, updating records and supporting showroom and internal teams to resolve issues. Training is provided and a range of benefits are offered.

Qualifications

• Previous customer service experience, ideally from a call centre, retail or hospitality environment.

Responsibilities

• Handling customer enquiries and finding suitable solutions

Skills

Customer service experience

Communication skills

MS Office

Tools

Microsoft Office

Job description

Customer Service Advisor

£27,308 per annum + £500 quarterly bonus Barton-upon-Humber | Full Time | Office Based Monday to Friday, 8:55am – 5:30pm | 40 hours per week

Looking for a customer service role with no sales or cold calling?

A fantastic opportunity has become available at our client for a Customer Service Advisor to join a busy and supportive team based in Barton-upon-Humber.

This is a genuine customer service role where your focus will be on helping customers, resolving queries and providing a positive experience. You won't be expected to make cold calls or work in a sales environment.

You'll be part of the Call Centre team, handling a wide range of customer enquiries, keeping customer accounts up to date and working with showrooms and internal departments to make sure issues are resolved efficiently.

If you're someone who enjoys problem solving, speaking to people and finding solutions, this could be a great opportunity for you.

What will you be doing?

As a Customer Service Advisor, your day-to-day responsibilities will include:

• Handling customer enquiries and finding suitable solutions
• Managing and updating customer records accurately
• Following up with customers to make sure their queries have been resolved
• Working closely with showrooms and internal teams
• Taking a proactive approach to resolving customer issues
• Building positive and professional customer relationships
• Escalating more complex issues where appropriate
• Dealing with complaints calmly and professionally
• Supporting improvements in customer satisfaction and retention

What are we looking for in the Customer Service Advisor?

We're looking for someone who is confident communicating with customers and enjoys providing a high standard of service.

You will need:

• Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment
• The ability to commute to Barton-upon-Humber daily
• Experience working towards targets, KPIs or other performance measures
• Strong written and verbal communication skills
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

What's in it for you?

You’ll receive a full four-week training programme to help you settle into the role, along with a range of additional benefits:

• £500 quarterly bonus
• Full supportive four-week training programme
• Access to a health and discount platform after one year of service
• Staff discount after one year of service
• Eye care vouchers
• Free onsite gym, available 24 hours a day
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised onsite canteens
• Clear progression opportunities, with real examples of internal success
• Customer Service Employee of the Month awards