Customer Consultant

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenberater, der die Kundenbedürfnisse in den Mittelpunkt stellt. In dieser Rolle sind Sie die erste Anlaufstelle für Kunden, die sowohl persönlich als auch telefonisch betreut werden. Ihre Aufgabe ist es, durch aktives Zuhören und maßgeschneiderte Lösungen ein außergewöhnliches Kundenerlebnis zu bieten. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für die Unterstützung der finanziellen Ziele der Kunden einsetzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährlicher Bonus (durchschnittlich 8%)

25 Tage Urlaub plus Feiertage

Urlaubsverkaufsprogramm

Arbeitgeberbeiträge zur Altersvorsorge bis zu 10%

Zugang zu Gesundheits- und Wellnessangeboten

Engagement für Wohltätigkeit mit bezahlten Freiwilligentagen

Rabatte auf Hypotheken und Sparkonten

Ausbildung und private Krankenversicherung

Gehaltsopferprogramm für Hybrid-/Elektroautos

Qualifications

• Erfahrung im Kundenkontakt in verschiedenen Sektoren.
• Fähigkeit, sich an geschäftliche Bedürfnisse anzupassen.

Responsibilities

• Begrüßen Sie Kunden in der Filiale und am Telefon.
• Hören Sie zu und bieten Sie maßgeschneiderte Lösungen an.
• Führen Sie proaktive Anrufe zur Kundenbetreuung durch.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Problemlösungsfähigkeiten

Job description

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Hours:

The role will be for a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support operating hours in the branch.

Closing Date:

Thu, 24 Apr 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Solihull Branch.

The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. By listening to and understanding our customers, you will help them review their circumstances and goals, while providing a straightforward and helpful service that showcases your enthusiasm and professionalism.

Our branches are the heart of our local communities. However, increasingly, our customers want the flexibility of doing transactions online and engaging via our contact centre. In branch, we support our customers face-to-face, virtually, and through outbound contact, reaching them at relevant times. Whether promoting a new product or resolving an issue, you will always prioritize our customers’ needs and deliver first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a knowledgeable resource to help them achieve their financial goals.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK. What makes us a bit different is that we're a mutual organisation owned by our members, not shareholders.

We value who you are as a person. Our membership is diverse, and we want our colleagues to be as well. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.

Together, you can help us build a better Society!

What Will You Be Doing As A Customer Service Consultant?

1. Be the First Point of Contact: Welcome customers in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s circumstances.
4. Proactive Outreach: Reach out to customers by phone to identify needs and discuss support options.
5. Maintain Accurate Records: Keep customer records up-to-date, especially supporting vulnerable customers.
6. Adhere to Policies: Follow our policies and standards, supported by training and coaching.

What Do We Need From You?

• Previous customer interaction experience, in banking, retail, food & beverage, guest services, health/care, or similar sectors. We value passion for delivering exceptional service and going above and beyond.
• Ability to work well with others, demonstrating a ‘one-team’ mindset.
• Ability to react swiftly, work flexibly, and manage time effectively during busy periods.
• Desire and ability to grow, adapt, and change according to business needs.

What Is In It For You?

The role pays from £23,600 to £27,950 per annum, dependent on skills and experience. It is a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support branch operations.

Additional benefits include:

• Annual discretionary bonus (average 8%) based on performance.
• 25 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Holiday trading scheme.
• Employer-matched pension contributions up to 10%.
• Access to health and wellbeing benefits, including Employee Assistance Programme and discounts.
• Charity involvement with paid volunteering days.
• Colleague mortgage and savings accounts, discounts, training, private medical insurance, and a Salary Sacrifice Scheme for hybrid/electric cars.