Customer Complaints Specialist

Daisy Communications; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Referral bonus

Professional development

Eye care vouchers

Discounted gym membership

Virgin Media/O2 deals

Job summary

Daisy Communications Limited is seeking a Customer Complaints Advisor in Bournemouth to join O2 Business post-merger. You will proactively resolve customer complaints, de-escalate when needed, take ownership, and liaise with Finance Partners to ensure compliant communications.

We offer 24 days holiday plus bank holidays, a referral bonus, professional development, eye care vouchers, gym membership discounts, and exclusive Virgin Media and O2 deals.

Qualifications

• Excellent organisational skills with a proactive attitude.
• Strong problem-solving and solutions-focused approach.
• Excellent written and spoken English with clear communication.
• Ability to build and maintain customer relationships.
• Proficient in Microsoft Office applications and independent work.

Responsibilities

• Proactively resolve customer complaints by collaborating with internal teams.
• Handle complaints with professionalism, empathy and confidence, de-escalating when needed.
• Take ownership of cases, prioritise workloads, and resolve promptly.
• Liaise with Finance Partners to ensure compliant correspondence.
• Undertake team admin tasks to maintain smooth operations.

Skills

Organisational skills

Problem-solving

Communication

Relationship building

Microsoft Office

Tools

Microsoft Office

Job description

Daisy Communications Limited is seeking a Customer Complaints Advisor in Bournemouth to join O2 Business post-merger. You will proactively resolve customer complaints, de-escalate when needed, take ownership, and liaise with Finance Partners to ensure compliant communications.

We offer 24 days holiday plus bank holidays, a referral bonus, professional development, eye care vouchers, gym membership discounts, and exclusive Virgin Media and O2 deals.