Customer Complaints Advisor

Daisy Communications; Bournemouth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Referral bonus

Professional development

Eye care vouchers

Discounted gym membership

Virgin Media/O2 deals

Job summary

Daisy Communications Limited is seeking a Customer Complaints Advisor in Bournemouth to join O2 Business post-merger. You will proactively resolve customer complaints, de-escalate when needed, take ownership, and liaise with Finance Partners to ensure compliant communications.

We offer 24 days holiday plus bank holidays, a referral bonus, professional development, eye care vouchers, gym membership discounts, and exclusive Virgin Media and O2 deals.

Qualifications

• Excellent organisational skills with a proactive attitude.
• Strong problem-solving and solutions-focused approach.
• Excellent written and spoken English with clear communication.
• Ability to build and maintain customer relationships.
• Proficient in Microsoft Office applications and independent work.

Responsibilities

• Proactively resolve customer complaints by collaborating with internal teams.
• Handle complaints with professionalism, empathy and confidence, de-escalating when needed.
• Take ownership of cases, prioritise workloads, and resolve promptly.
• Liaise with Finance Partners to ensure compliant correspondence.
• Undertake team admin tasks to maintain smooth operations.

Skills

Organisational skills

Problem-solving

Communication

Relationship building

Microsoft Office

Tools

Microsoft Office

Job description

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a Customer Complaints Advisor.

This is an exciting opportunity to join a team that values collaboration, customer excellence, and personal development. You'll play a key role in creating positive customer experiences while developing valuable skills in communication, problem-solving, and customer relationship management.

If you're enthusiastic, motivated, and ready to make a difference every day, we'd love to hear from you.

Job Title: Customer Complaints Advisor
Salary: Up to £26,500 per annum DoE
Location: Bournemouth
Hours of work: Monday – Friday 9am – 5.30 (earlier finishes on Fridays where permitted but not contractual)

What You'll Be Doing

• Proactively resolve customer complaints by working collaboratively with internal departments.
• Complaint handling with professionalism, empathy, and confidence, effectively de-escalating challenging situations where required.
• Take ownership of cases, prioritise workloads, and ensure cases are resolved promptly and efficiently.
• Liaising with our Finance Partners, ensuring all correspondence complies with regulatory and internal requirements.
• Undertaking administrative tasks within the team to ensure the smooth running of the department is maintained.

What We’re Looking For

• Excellent organisational skills, a proactive attitude, and the ability to use their own initiative.
• Strong attention to detail and a solutions-focused approach to problem-solving.
• Excellent communication and relationship-building skills.
• The ability to work independently while contributing positively to a team environment.
• Strong written English and proficiency in Microsoft Office applications.
• A balance of commercial awareness and customer focus, delivering positive outcomes for all parties.
• Experience managing complaints and escalated customer cases would be Preferable

We are part of a wider company - O2 Business, however your employing entity is 4Com Ltd

What’s in it for you

• 24 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!
• Referral bonus– bring great people, get rewarded!
• Professional development– training and support to help you grow
• Eye care vouchersand Discounted Gym Membership
• Exclusive Virgin media and O2 dealsfor you and your family/friends
• Variety of Incentive schemes depending on role

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Customer Complaints Advisor this is your chance to make a real impact.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.

Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842