Customer Communications Technician – Operational Updates

South Staffs Water; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A water service provider in Walsall is seeking a Customer Operations Technician to enhance customer communication during maintenance activities. In this role, you'll deliver updates, manage internal coordination, and ensure compliance with standards. Ideal candidates will possess excellent communication skills and experience in customer service, especially with vulnerable clients. The position offers a competitive salary and various benefits, including holidays and a pension plan.

Benefits

Competitive salary

25 days holiday + bank holidays

Company pension with employer contributions

24-hour helpline for personal matters

Eyecare vouchers – via Specsavers

Employee Assistance Programme (EAP)

24/7 remote GP access

Responsibilities

• Deliver clear and timely customer communications linked to operational events.
• Update the works management system with job progress and messages.
• Support the dispatch team during urgent events and communicate with customers.

Skills

Excellent communication skills

Organisational skills

Experience in a customer service environment

Managing data and communication channels

Education

Proficiency in Microsoft applications

Functional Skills qualifications or GCSE-level competency

Customer service qualifications

Tools

IBM Maximo

Aptumo

Essendex

Job description

A water service provider in Walsall is seeking a Customer Operations Technician to enhance customer communication during maintenance activities. In this role, you'll deliver updates, manage internal coordination, and ensure compliance with standards. Ideal candidates will possess excellent communication skills and experience in customer service, especially with vulnerable clients. The position offers a competitive salary and various benefits, including holidays and a pension plan.