Customer Collaboration Specialist

Mondelez España Galletas Production SLU; Birmingham; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Mondelēz International in the United Kingdom is seeking an Order Management specialist to capture, enter, and validate customer orders, ensuring timely and accurate processing across all order types.

You will serve as a dedicated contact for a defined customer set, take and edit orders, coordinate logistics, and organize transport via 3PLs to ensure on-time delivery. This role offers a 12-month secondment and a hybrid work model with 3 days in the office and 2 days from home.

Qualifications

• Strong numerical, analytical and logical reasoning capabilities.
• Proficient in Microsoft Office applications.
• High competence in SAP.
• Experience in FMCG/CPG sectors.
• Customer-facing experience in order-to-cash or logistics roles.
• Solid understanding of the total supply chain and order-to-cash processes.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management.
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes).
• Have regular direct contact with customers regarding logistics.
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs.
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export/import laws in the relevant country.
• Organize transport via third-party logistic operators and ensure on time delivery.

Skills

Numerical skills

Analytical skills

Microsoft Office

SAP

FMCG/CPG

Customer-facing role

Order-to-Cash

Supply chain knowledge

Tools

SAP

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

Youwill capture, enter and validate customer orders in a timely and accurate manner, using all methods and all ordertypes.

How you will contribute

• Serve as a dedicated contact (business partner) for a defined set of customers for order management




• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debitnotes)




• Have regular direct contact with customers (supply chain or buying department) regarding logistics




• Optimize order drop sizes and frequency in alignment with the customer to reduce outboundtransportation costs




• Ensure that order acknowledgment and/or export documents are complete, accurate and inline with export /import laws in the relevant country




• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

• Good numerical, analytical and logical reasoning skills




• Microsoft office applications




• High-level of SAP competence




• Within an FMCG/CPG company




• A customer-facing rolein customer service, logistics or sales




• An order-to-cash environment




• Good knowledge of the total supply chain/order-to-cash process




• Strong analytical and problem-solving skills

More about this role

Secondment for 12 month

Work schedule: hybrid model (3 days from the office, 2 days work from home)

Relocation Support Available?

No Relocation support available

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics