Customer Collaboration & Order Management Specialist

Mondelez International; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Secondment

Job summary

Mondelez International is seeking a temporary (full-time) Order Management professional in Birmingham to capture, enter and validate customer orders, coordinate logistics, and ensure accurate billing and on-time delivery.

The role involves acting as a business partner for key customers, optimizing order sizes and communication with logistics teams. Secondment for 12 months with a hybrid work model (office 3 days, home 2 days).

Qualifications

• Experience in customer service, logistics or sales in an order-to-cash environment.
• Strong numerical, analytical and problem-solving abilities.
• Experience with SAP and Microsoft Office applications.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information
• Have regular direct contact with customers regarding logistics
• Optimize order drop sizes and frequency to reduce outbound transportation costs
• Ensure that order acknowledgments and export documents are complete, accurate and in line with export/import laws
• Organize transport via third-party logistic operators and ensure on time delivery

Skills

Numerical skills

Analytical thinking

Microsoft Office

SAP

FMCG/CPG

Customer-facing

Order-to-Cash

Supply chain knowledge

Problem solving

Job description

Mondelez International is seeking a temporary (full-time) Order Management professional in Birmingham to capture, enter and validate customer orders, coordinate logistics, and ensure accurate billing and on-time delivery.

The role involves acting as a business partner for key customers, optimizing order sizes and communication with logistics teams. Secondment for 12 months with a hybrid work model (office 3 days, home 2 days).