Customer Collaboration Specialist

Mondelēz International; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Secondment for 12 months

Job summary

Mondelēz International is seeking a dedicated Order Management professional in the United Kingdom to manage customer orders, ensure timely delivery, and handle billing information. The role involves collaborating with customers and logistics teams in a dynamic FMCG environment.

The position requires strong numerical and analytical skills, proficiency in SAP and MS Office, and experience in order-to-cash processes.

Qualifications

• Strong numerical, analytical and logical reasoning skills.
• Proficient with Microsoft Office applications.
• High-level SAP competence.
• Experience in FMCG/CPG companies.
• Customer-facing role in customer service, logistics or sales.
• Knowledge of the order-to-cash process.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management.
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes).
• Have regular direct contact with customers regarding logistics.
• Optimize order drop sizes and frequency to reduce outbound transportation costs.
• Ensure that order acknowledgment and/or export documents are complete and in line with export/import laws.
• Organize transport via third-party logistic operators and ensure on time delivery.

Skills

SAP

MS Office

Order-to-Cash

Customer-facing

Logistics

Analytics

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• Within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role

***Secondment for 12 month***

Work schedule: hybrid model (3 days from the office, 2 days work from home)

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

Job Type

Temporary (Fixed Term)

Order Management (OTB)

Customer Service & Logistics