Customer Collaboration Specialist

Mondelez International; Birmingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Secondment

Job summary

Mondelez International is seeking a temporary (full-time) Order Management professional in Birmingham to capture, enter and validate customer orders, coordinate logistics, and ensure accurate billing and on-time delivery.

The role involves acting as a business partner for key customers, optimizing order sizes and communication with logistics teams. Secondment for 12 months with a hybrid work model (office 3 days, home 2 days).

Qualifications

• Experience in customer service, logistics or sales in an order-to-cash environment.
• Strong numerical, analytical and problem-solving abilities.
• Experience with SAP and Microsoft Office applications.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information
• Have regular direct contact with customers regarding logistics
• Optimize order drop sizes and frequency to reduce outbound transportation costs
• Ensure that order acknowledgments and export documents are complete, accurate and in line with export/import laws
• Organize transport via third-party logistic operators and ensure on time delivery

Skills

Numerical skills

Analytical thinking

Microsoft Office

SAP

FMCG/CPG

Customer-facing

Order-to-Cash

Supply chain knowledge

Problem solving

Job description

Birmingham, United Kingdom

Full time

R-175861

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

How you will contribute

You will:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• Within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role

Secondment for 12 month

Work schedule:

hybrid model (3 days from the office, 2 days work from home)

Relocation Support Available?

No Relocation support available

Business Unit Summary

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

Job Type

Temporary (Fixed Term)

Order Management (OTB)

Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.