Customer Claims Manager- Travel

Allianz Popular SL.; Croydon; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Claims Manager to lead their Travel Claims department. In this pivotal role, you will manage a high-performing team, ensuring exceptional customer service while meeting performance targets. With a focus on strategic claims management, you will foster a collaborative environment that drives results and supports career growth. This is an exciting opportunity to shape the future of service delivery in a global leader, where your contributions will directly impact client satisfaction and operational excellence. Join a company that values diversity and invests in your professional development.

Benefits

Work-Life Balance

Collaborative Environment

Career Growth Opportunities

Comprehensive Learning and Development

Pension/Savings Plans

Company Share Purchasing Plan

Mental Health and Wellbeing Program

Qualifications

• Dynamic leader with a passion for driving performance.
• Experienced in managing large claims teams and delivering results.

Responsibilities

• Lead and inspire a high-performing team in Travel Claims.
• Ensure claims processes align with business objectives and KPIs.

Skills

Leadership Excellence

Strong Communication

Regulatory Awareness

Problem-Solving

Strategic Thinking

Resilience

Education

Bachelor's Degree

Professional Qualifications in Claims Management

Tools

MS Word

MS Excel

Job description

Birmingham, ENG, GB, B5 4US Croydon, ENG, GB, CR9 6HD

Area of Expertise:

Operations

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

57619

Non-Executive

Customer Claims Manager- Travel

Department – Travel Claims

Work Model: Office/Hybrid

Location- Centre City House, Hill Street, Birmingham, B5 4US, United Kingdom

About us

Join us. Let’s care for tomorrow.

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 22,000 employees across 78 countries.

Join Our Team: Lead and Inspire in Travel Claims

Are you a dynamic leader with a passion for driving performance and delivering exceptional customer service? We're looking for a dedicated Claims Manager to lead our Travel Claims department at Allianz Partners. In this role, you’ll play a key part in shaping the future of our service delivery while ensuring that we consistently meet and exceed our clients' performance targets and KPIs.

This role reports directly to the Head of Travel Claims.

What You’ll Do:

Lead & Inspire: Take charge of managing and developing a high-performing team, fostering a culture of collaboration and excellence. Your leadership will drive the team to deliver outstanding customer experiences every time.

Leading & Coaching:

• Manage, mentor, and support Team Managers to achieve operational excellence and meet performance targets.
• Strategic Claims Management: Ensure claims processes align with business objectives, delivering on SLAs and KPIs whilst managing claims costs for our company and its Business Partners.
• Schedule and lead monthly performance and departmental meetings, fostering open feedback and collaboration.
• Ensure all meetings have clear agendas and minutes, allowing your team to contribute proactively.

Motivation & Development:

• Drive a high-performance culture by coaching and developing Team Managers, maintaining up-to-date training records, and identifying areas for improvement.
• Create and implement Personal Development Plans (PDPs) to support career growth and skill enhancement.

Drive Results: Ensure that your team meets and exceeds business objectives by focusing on quality, efficiency, and continuous improvement in all claims activities.

Create a High-Performance Culture: Develop an environment where employees are motivated to engage with one another, work together, and align with Allianz Partners’ Vision and Mission to deliver exceptional outcomes.

• Ensure optimal resource allocation to maintain performance and meet KPIs.
• Strategically plan team overtime, utilizing the budget effectively and fairly.
• Problem-Solving & Support:
• Provide expert guidance on complex claims, ensuring swift resolution.
• Take ownership of escalated Business Partner claims, working towards timely and fair resolutions.
• Deliver objective reports when required and escalate significant issues to senior management.

What We Offer:

• Work-Life Balance: We understand that flexibility matters. You’ll work 35 hours per week with a hybrid working arrangement (60% from home, 40% in the office) (60% in the office, 40% from home) requiring you to be in the office 3 days per week to help you achieve the perfect balance between your professional and personal life.
• Collaborative Environment: You'll be part of a team that thrives on support, collaboration, and achieving shared goals.
• Career Growth: Join a global leader and develop your career within an organization that is committed to your personal and professional growth. We have an experienced Travel Claims team and you will be part of the Claims Operational Leadership Team who will develop you as a Leader and provide future opportunities for you to work towards.
• Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
• Investments for the future: Access to pension/ savings plans/ Allianz products
• Shared success: Company share purchasing plan
• Support for what matters: Mental health and wellbeing program
• … and so much more!

Additional Information:

On-Call Requirement: Due to the nature of the role, there may be occasions when you'll need to be on call, so flexibility is key.

Ready to Make an Impact?

If you're a results-driven leader with a commitment to customer-centric service, we’d love to hear from you! Help us continue to deliver exceptional experiences for our clients and customers—apply today and take the next step in your career at Allianz Partners!

About You

We’re looking for a dynamic and results-driven leader with the following qualities:

• Strong Communication skills: Confident in engaging with clients, customers, and suppliers.
• Tech-Savvy: Proficient in MS Word & Excel.
• Regulatory Awareness: Understanding of FCA guidelines.
• Resilient & Adaptable: Thrives under pressure in a fast-paced environment.
• Leadership Excellence: Ability to lead large claims teams and drive performance.
• Strategic Thinker: Able to balance short-term priorities with long-term goals.
• Experienced Professional: A seasoned Claims Manager with a track record of success.

Join us and be a driving force in shaping a high-performing, customer-focused claims team!

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.