Operations & Client Experience Coordinator

Knight Frank Services Company Limited; Cirencester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Knight Frank seeks a Business Support Coordinator to join the Cirencester office, reporting to the Office Head with input from the Senior Operations Coordinator. The role focuses on delivering high-quality customer experience, coordinating inquiries, maintaining records, and supporting multiple departments in a fast-paced environment.

Key tasks include complying with data standards, assisting with digital projects, and ensuring smooth office operations across both Cirencester and regional

Qualifications

• 2+ years' experience in a similar operations, administration or secretarial role
• Proficient in Microsoft Office applications
• Flexible, adaptable and collaborative approach
• Ability to remain calm under pressure
• Strong attention to detail
• Self-motivated and proactive
• Strong team player with a positive attitude
• Excellent standard of written English, including grammar and spelling

Responsibilities

• Provide an exceptional internal and external customer experience in every interaction
• Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
• Manage and coordinate external enquiries and office inboxes to arrange property visits
• Maintain a tidy office and reception area
• Assist the Department Head with the implementation of Customer Experience initiatives
• Drive Net Promoter Scores through customer journey improvement initiatives
• Refer clients to Knight Frank services across the network
• Create and manage contacts, property records and instructions in the CRM

Skills

Strong teamwork

Attention to detail

Excellent written English

Calm under pressure

Tools

Microsoft Office

Job description

Knight Frank seeks a Business Support Coordinator to join the Cirencester office, reporting to the Office Head with input from the Senior Operations Coordinator. The role focuses on delivering high-quality customer experience, coordinating inquiries, maintaining records, and supporting multiple departments in a fast-paced environment.

Key tasks include complying with data standards, assisting with digital projects, and ensuring smooth office operations across both Cirencester and regional