Customer-Centric Arts Venue Operations Lead

Shetland Arts Development Agency; United Kingdom; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Shape operations

Dynamic environment

Retail discounts

Box office allowance

Final salary pension

Employee assistance

Job summary

Shetland Arts Development Agency is seeking an Operations Manager to lead customer-facing teams and oversee Box Office, Front of House, Café Bar and Catering operations. You’ll work with the Director of Operations to ensure a welcoming, high-quality visitor experience across venues in Shetland.

The role focuses on people leadership, problem solving, and delivering exceptional service in a busy public-facing environment, with evenings and weekends required. PVG clearance is needed.

Qualifications

• Experience as a people manager in a busy public-facing environment

Responsibilities

• Hours: Full-time (37 hours/week). Flexible working is expected, including evenings and weekends
• A PVG is required for this role

Skills

People management

Customer service

Problem solving

Job description

Shetland Arts Development Agency is seeking an Operations Manager to lead customer-facing teams and oversee Box Office, Front of House, Café Bar and Catering operations. You’ll work with the Director of Operations to ensure a welcoming, high-quality visitor experience across venues in Shetland.

The role focuses on people leadership, problem solving, and delivering exceptional service in a busy public-facing environment, with evenings and weekends required. PVG clearance is needed.