Retail & Visitor Experience Lead

Aberdeenshire Council; Macduff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Macduff Aquarium is recruiting a Retail and Commercial Supervisor to lead our retail and commercial operations and ensure a memorable visitor experience. You will oversee the gift shop, EPOS and ticketing systems, café liaison, financial administration and front‑of‑house activities.

The role includes supervising staff, stock control and procurement, supporting commercial reporting, and serving as Duty Officer on a weekend rota. Flexibility to work weekends/public holidays is essential.

Qualifications

• This post requires experience in retail operations and customer service.
• Candidates should have staff supervision experience.
• Knowledge of EPOS systems, stock control procedures and merchandising techniques is essential.
• Ability to work flexibly, including weekends and public holidays.
• Education to National 5 level in English and Maths.

Responsibilities

• Lead day‑to‑day retail and commercial operations at Macduff Aquarium.
• Manage gift shop, EPOS and ticketing systems, café liaison, financial administration and front‑of‑house activities.
• Supervise front of house staff and manage stock control and procurement.
• Support commercial reporting and act as Duty Officer on weekends.

Skills

Communication skills

Customer service

Staff supervision

IT skills

EPOS knowledge

Merchandising

Flexibility

Education

National 5 English & Maths

Tools

EPOS systems

Stock control software

Job description

Macduff Aquarium is recruiting a Retail and Commercial Supervisor to lead our retail and commercial operations and ensure a memorable visitor experience. You will oversee the gift shop, EPOS and ticketing systems, café liaison, financial administration and front‑of‑house activities.

The role includes supervising staff, stock control and procurement, supporting commercial reporting, and serving as Duty Officer on a weekend rota. Flexibility to work weekends/public holidays is essential.