Customer Care Specialist – Multi-Channel Support (Belfast)

Mediahuis Group; Belfast City District; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Parking

25 days annual leave

Enhanced pension contributions

Maternity pay

Sick pay

Educational assistance

Employee Assistance Programme

Job summary

Mediahuis in Belfast is seeking a Customer Care Representative to support readers with subscriptions and digital products. You will handle inquiries by phone, email and webchat, providing fast, friendly assistance and logging details to improve the customer experience.

Based onsite at Clarendon Dock, you will update CRM, work with internal teams to resolve issues, and strive to meet service targets while treating data with confidentiality under GDPR.

Qualifications

• Previous customer care experience in a related field.
• Multi-channel contact experience (phone, webchat and email).
• Ability to contribute as part of a successful team.
• Flexible approach to changing needs.
• Ability to work in a fast-paced environment.
• Respect for data protection and confidentiality.
• Preferred: knowledge of digital subscriptions and related tools.
• Minimum of 6 months contact centre experience (if applicable).

Responsibilities

• Identify customer needs and provide accurate information.
• Conduct contacts in a polite, helpful and professional manner.
• Handle queries by phone, email or webchat.
• Keep customers informed of latest products and services.
• Update CRM and log relevant customer information.
• Liaise with internal departments to resolve customer issues.
• Work as part of a team and participate in meetings.
• Adhere to GDPR and data protection requirements.

Skills

IT literate

Communication skills

Interpersonal skills

Decision making

Objection handling

Adaptability

Issue resolution

Job description

Mediahuis in Belfast is seeking a Customer Care Representative to support readers with subscriptions and digital products. You will handle inquiries by phone, email and webchat, providing fast, friendly assistance and logging details to improve the customer experience.

Based onsite at Clarendon Dock, you will update CRM, work with internal teams to resolve issues, and strive to meet service targets while treating data with confidentiality under GDPR.