Customer Service Pro - 3-Month Belfast Contract

HCL Technologies Limited; Belfast City District; On-site; GBP 15,000 - 21,000; Full time

Job summary

HCL Technologies Limited in Belfast city centre is seeking a customer service-oriented representative for a 3-month fixed-term contract. You will handle customer queries, follow escalation procedures, and maintain GDPR standards while working a Monday to Friday schedule. Immediate start and basic background checks apply.

The role requires at least 6 months in customer service, full-time availability, and right to work. Salary is £13.25 per hour, paid fortnightly.

Qualifications

• At least 6 months customer service or contact centre experience.
• Full time availability.
• ID and right to work required (passport or birth certificate).
• Immediate start.
• Basic Access NI check / credit check required after selection.

Responsibilities

• Provide a high standard of customer service to customers.
• Handle first-time customer query resolution and escalate when needed.
• Act on feedback from coaching and monitoring sessions.
• Maintain data security and GDPR compliance.
• Follow daily schedules and tasks.
• Manage customer complaints.

Skills

Customer service passion

Punctual and conscientious

Job description

HCL Technologies Limited in Belfast city centre is seeking a customer service-oriented representative for a 3-month fixed-term contract. You will handle customer queries, follow escalation procedures, and maintain GDPR standards while working a Monday to Friday schedule. Immediate start and basic background checks apply.

The role requires at least 6 months in customer service, full-time availability, and right to work. Salary is £13.25 per hour, paid fortnightly.