Customer Service Specialist - Belfast - Part Time

Teleperformance; Greater London; Híbrido; GBP 17.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Cycle to Work

Eyecare voucher

Workplace Pension

Monthly Wellbeing Webinars

Refer-A-Friend

Descripción de la vacante

Teleperformance in Belfast is seeking a part-time Customer Service role with hybrid working. You will be at the first point of contact, helping customers meet their banking needs while following regulatory requirements.

The role offers part-time hours (20h/week) with initial training and a collaborative team environment designed to support growth and achievement. Hybrid model and flexible scheduling help balance commitments.

Formación

• Experience in customer service and managing relationships with customers.
• Strong communication skills, both verbal and written.
• Background of working within a regulatory environment.
• Good organisational and time management skills.

Responsabilidades

• Provide outstanding customer service at first point of contact.
• Educate customers on banking options to suit personal needs.
• Complete processes accurately and compliantly for a seamless experience.
• Ensure customer interactions meet needs and resolve issues promptly.
• Balance proactive conversations with scheduled customer meetings.

Conocimientos

Customer service

Communication

Regulatory awareness

Time management

Herramientas

Microsoft Office

Descripción del empleo

Looking for a permanent Customer Service role in Belfast? Want to work in a team that celebrates achievement, big or small?

Why work with us?

HYBRID. Working options – save on commuting costs with only 2 day's in the office each week.

We invest in training and give you all the tools you need to succeed. Work with experienced, supportive colleagues in a fast paced environment where all ideas matter. We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated.

Details

• Start date: 11th Jan 2027
• Location: Belfast City Centre
• Shifts: Part time – 20hrs per week
• Training: Part-time training for 6 weeks
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Must provide physical documentation to evidence the last 2 years employment history. Must complete a face to face interview via Teams.

Perks at Work

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
• Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
• Managing diary and balancing proactive conversations with planned customer meetings.
• Supporting the bank's way of working to help as many customers as possible.
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need

To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer focused attitude.

Eligibility

Please note, only candidates who meet specific language proficiency scores.

Only candidates who satisfy a relevant 'Adverse Credit Check'.

* will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.