Customer Service Representative

HCL Technologies Limited; Belfast City District; On-site; GBP 15,000 - 21,000; Full time

Job summary

HCL Technologies Limited in Belfast city centre is seeking a customer service-oriented representative for a 3-month fixed-term contract. You will handle customer queries, follow escalation procedures, and maintain GDPR standards while working a Monday to Friday schedule. Immediate start and basic background checks apply.

The role requires at least 6 months in customer service, full-time availability, and right to work. Salary is £13.25 per hour, paid fortnightly.

Qualifications

• At least 6 months customer service or contact centre experience.
• Full time availability.
• ID and right to work required (passport or birth certificate).
• Immediate start.
• Basic Access NI check / credit check required after selection.

Responsibilities

• Provide a high standard of customer service to customers.
• Handle first-time customer query resolution and escalate when needed.
• Act on feedback from coaching and monitoring sessions.
• Maintain data security and GDPR compliance.
• Follow daily schedules and tasks.
• Manage customer complaints.

Skills

Customer service passion

Punctual and conscientious

Job description

Location: Office Based Belfast City Centre

Fixed-Term-Contract: 3 Months

Your Responsibilities:

• Providing A High Standard Of Customer Service To Our Customers.
• Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
• Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
• Maintaining High Standard Data Security And GDPR Regulations.
• Following Your Assigned Daily Schedules and Tasks.
• Managing Complaints

What Are We Looking For?

• Somebody With A Passion For Good Customer Service
• Punctual And Conscient.

Hours:

• Monday - Friday
• 3 Month Fixed Term Contract, With Possibility of Extension based on business needs.
• £13.25 per hour
• Paid fortnightly

Requirements:

• At Least 6 Months Customer Service Or Contact Centre Experience
• Full Time Availability
• ID & Right To Work Required (Passport Or Birth Certificate)
• Immediate Start
• Basic Access NI check / Credit check is required once successful.

Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities