Customer Care Specialist – Finance Support

MoneyPlus; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

MoneyPlus is recruiting Customer Service Agents to join our Salford team. You will listen, investigate and either resolve the enquiry or connect the customer with the right specialist support.

This hands-on role values empathy, accuracy and reliable ownership, with structured training and coaching to build confidence. We focus on helping customers move from crisis to control through debt advice and digital convenience combined with human care.

Qualifications

• Customer-facing experience in a contact centre or service environment.
• Warm, clear communication style with confidence on the telephone.
• Empathy, patience and sound judgment in difficult conversations.
• Curiosity and problem solving: ask questions and verify facts before next steps.
• Accuracy, ownership and ability to follow regulated processes and authority.

Responsibilities

• Support customers by telephone, email, live chat and other digital channels.
• Use open questions and account information to understand the customer’s circumstances and the reason for contact.
• Resolve routine service enquiries and take ownership of follow-up actions.
• Recognise vulnerability or dissatisfaction and adapt approach accordingly.
• Explain next steps in plain language and check understanding.
• Decide when Customer Service can help and when an adviser or specialist team is required.
• Keep accurate, audit-ready records and provide clear handovers.
• Work towards service, quality and productivity measures with fair customer outcomes.

Skills

Customer-facing experience

Empathy & communication

Problem solving

Accuracy & ownership

Job description

MoneyPlus is recruiting Customer Service Agents to join our Salford team. You will listen, investigate and either resolve the enquiry or connect the customer with the right specialist support.

This hands-on role values empathy, accuracy and reliable ownership, with structured training and coaching to build confidence. We focus on helping customers move from crisis to control through debt advice and digital convenience combined with human care.